At Book 1300 Melbourne Taxis, we value your time and strive to offer a reliable, punctual, and transparent service. Our Cancellation & Refund Policy ensures a fair process for both customers and drivers.
Cancellation Policy
- Cancellations made at least 2 hours before the scheduled pickup time will not incur any charges.
- If a booking is cancelled within 2 hours of pickup time, a cancellation fee may apply.
- In cases where the driver has already been dispatched or arrived at the pickup location, the full fare may be charged.
- No-shows or failure to board the booked taxi will be considered a completed trip, and no refund will be issued.
Refund Policy
- Refunds, if applicable, will be processed to the original payment method within 5–7 business days.
- In the event of duplicate payments or technical errors, customers are requested to contact our support team for prompt assistance.
- Refunds will not be provided for delays caused by unforeseen circumstances such as traffic, weather conditions, or road closures.
Book 1300 Melbourne Taxis reserves the right to amend this policy without prior notice. For any questions, please contact our customer service team.